The distinction is the result of a rigorous and independent assessment, led by Consumer Choice, which involved more than 12,000 consumers and placed Joaquim Chaves Saúde in direct comparison with two other leading brands in the field of Clinical Analysis.
Among the factors that contributed most to this distinction are the quality and efficiency of service, the high qualification of professionals, the wide variety of parameters available, and the speed of delivery and online availability of results.
The brand achieved a total satisfaction score of 9.33, compared to 9.16 and 8.43 for its competitors, and stood out in almost all of the criteria evaluated, consolidating its position as a national benchmark in the field of clinical analysis.
In the recommendation indicator, Joaquim Chaves Saúde was also the brand most recommended by consumers, standing out for its greater emotional connection with the public. Respondents highlighted customer care, the overall experience provided, and identification with the brand as differentiating factors.
This distinction, for the fourth consecutive year, reinforces Joaquim Chaves Saúde's ongoing commitment to excellence, innovation, and customer satisfaction.
“Escolha do Consumidor” is the only brand evaluation system certified in quality management by the ISO 9001 standard. The methodology used is based on consumers' real experience with brands, evaluating fundamental pillars such as performance, experience, and satisfaction. In this edition, more than 12,000 respondents participated, ensuring the robustness and credibility of the results.